Refund policy

Return & Refund Policy

Returns & exchanges

JESYKUH accepts returns only when authorized by us, generally for items that arrive defective or damaged, or when we send the wrong item.

We do not normally accept returns or exchanges for change of mind, buyer’s remorse, or a phone model selected incorrectly by the customer. Please check your order and phone model carefully before purchasing. We may approve an exception at our discretion.

Nothing in this policy limits any rights you may have under applicable law.

Defective or damaged items

Contact us within 14 days of the date the carrier marks your package delivered. Email shopjesykuh@gmail.com with your order number, a clear photo or video of the issue, and a description of what happened.

We’ll review the information and, if the issue is verified, authorize a return and provide instructions.

For an approved refund for a verified defect or damage, we refund the item’s purchase price and any original shipping charge you actually paid. If an item was provided with free shipping, there is no customer-paid shipping charge to refund.

For an approved domestic return, JESYKUH will provide a return label.

Reports made after the 14-day window are not eligible under this policy. We may choose to offer a partial refund or another goodwill resolution, but this is not guaranteed.

Wrong item received

If we sent you a different item from the one you ordered, contact us within 14 days of delivery at shopjesykuh@gmail.com.

Include your order number, a photo of the item received, and your order confirmation.

After verification, we’ll offer a refund or send the correct item at no additional cost.

If we approve a refund, it includes the item’s purchase price and any original shipping charge you actually paid. For an approved domestic return, JESYKUH will provide a return label.

Exchanges

Exchanges are not generally offered for change of mind, buyer’s remorse, or an incorrectly selected phone model.

If you receive a defective or damaged item, or we send the wrong item, we may offer a replacement or exchange after reviewing the issue.

Any exchange must be authorized by JESYKUH before the item is returned.

Change-of-mind returns

We do not normally accept change-of-mind returns.

If we approve an exception, the refund is for the item’s purchase price only; the original shipping charge is not refunded. The customer is responsible for arranging and paying for return shipping.

Any approved exception must be authorized by JESYKUH before the item is returned.

Return shipping and inspection

Once we authorize a return, the item must be sent with tracking within 10 days of the return authorization.

By the deadline, email shopjesykuh@gmail.com with the tracking number. The carrier’s acceptance scan must be visible in its tracking system.

A shipping label that has been created, without an acceptance scan, does not confirm that the return is on its way. If the tracking number and acceptance scan are not visible by the deadline, we may close the return request.

Refunds are processed only after the returned item arrives and is inspected.

If approved, the refund is submitted to the original payment method within 5–10 business days. Your bank or card provider may take additional time to post the refund.

US shipping and forwarding companies

JESYKUH ships to US addresses only.

If you use a forwarding company or another person to send your order outside the US, delivery to the US address provided at checkout completes our shipment to that address.

We cannot provide a return label that starts outside the US or arrange an international return.

If a return is authorized while the item is still at a US address, contact us for return instructions.

If the item has been forwarded outside the US, you are responsible for arranging and paying for tracked shipping back to our US return address.

This shipping limitation does not change the defect or wrong-item review process above. We cannot take responsibility for loss or damage that occurs after delivery to the US address or during forwarding.

Lost or missing packages

If your package appears lost in transit or has not been delivered within a reasonable time, contact shopjesykuh@gmail.com with your order number and tracking number.

We’ll investigate with the carrier. If the carrier confirms that the package was lost before delivery, we’ll offer a replacement or refund.

If tracking shows delivery but you cannot locate the package, contact us so we can review the tracking and delivery details.

If you used a forwarding company, we can investigate delivery to the US address provided at checkout, but we cannot investigate or take responsibility for a later shipment arranged by the forwarder.

Items not eligible under this policy

Refunds or replacements are not offered under this policy for:

Change of mind
Buyer’s remorse
An incorrectly selected phone model
Damage caused by misuse or drops
Normal wear and tear
Requests made outside the stated reporting windows

We may offer a goodwill resolution at our discretion.

This policy does not limit any rights you may have under applicable law or any rights available through your payment provider.

Partial refunds

In some situations, we may offer a partial refund as a goodwill resolution, such as when an issue is reported outside the reporting window or an international return cannot be arranged.

We’ll state the amount and whether a return is required. We will not process the partial refund unless you accept the offer in writing.

An accepted offer records the resolution agreed between you and JESYKUH. It does not remove any rights you may have under applicable law or your payment provider’s process.

Order cancellations and shipping delays

JESYKUH makes every reasonable effort to ship orders within the timeframe stated on the product page or at checkout.

If we learn that we cannot ship your order within the promised timeframe, we will contact you with information about the delay and any applicable options to cancel the order and receive a refund.

Where required by applicable law, cancellation refunds will include the amounts required by law.